Effective Date: October 7, 2025
PhysioArc is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with Alberta’s Personal Information Protection Act (PIPA).
1. Scope and Application
This policy applies to all personal information collected through our website, contact forms, and communications with PhysioArc. “Personal information” refers to information about an identifiable individual, excluding business contact information used solely for business communications.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and any message submitted via our contact forms.
- Usage Data: Non-identifiable technical data such as browser type, pages visited, and time spent on the site (collected via analytics tools).
- Health Information (Optional): Only if voluntarily provided through forms or messages. This may include details relevant to physiotherapy services.
3. Purpose of Collection
We collect personal information for the following purposes:
- To respond to inquiries, appointment requests, or service-related communications.
- To improve website functionality and user experience.
- To send newsletters or updates, only with your explicit consent.
We do not sell or disclose personal information to third parties for marketing purposes.
4. Consent
By submitting personal information through our website or communications, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Data Protection Measures
PhysioArc takes reasonable steps to protect personal information, including:
- Secure transmission of form submissions using encryption protocols.
- Restricted access to personal data on a need-to-know basis.
- Routine monitoring and updates to our website security infrastructure.
6. Cookies and Analytics
Our website may use cookies to enhance your browsing experience. You may adjust your browser settings to refuse cookies or receive alerts when cookies are used. We also use analytics tools to monitor website performance; these tools may collect anonymized usage data.
7. Third-Party Links
Our website may contain links to external websites. PhysioArc is not responsible for the privacy practices or content of these third-party sites. We encourage users to review the privacy policies of any external sites they visit.
8. Access and Correction
You have the right to access your personal information held by PhysioArc and to request corrections to inaccurate or incomplete data. To make such a request, please contact us using the details below.
9. Data Retention
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
10. Policy Updates
This policy may be updated periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights under PIPA, please contact:
PhysioArc Administration
📧 Email: admin@physio-arc.com
📞 Phone: (403) 222-2703